By E-Achieve
August 8th 2014

Young, Ambitious and Learning on the Job

Kris came to E-Achieve, after spending time in the...

Read 'Young, Ambitious and Learning on the Job'

By E-Achieve Ltd
July 31st 2014

What our learners say: highlights July 2014

111 learners completed our online survey in July...

Read 'What our learners say: highlights July 2014'

By E-Achieve Ltd
July 15th 2014

Champions of youth: Trainees

There is no doubt that young people hold the future’s...

Read 'Champions of youth: Trainees'

Search Archive

Catherine Harrop, funded by North Tyneside Council, March 2014 wrote...

"This course was really good because it helped me understand a bit more about IT. The staff and fellow pupils were extremely friendly and a delight to work with"

Contact e-achieve

t: 0191 240 5060    |    t: 08000 337 153


Frequently Asked Questions


How do I know which course I should enrol on?

If you're unsure as to whether you should enrol on a Level 1 or a Level 2 course with e-achieve contact us by phone or email. One of our experienced, informative advisors will be happy to talk through the options available to you and help you to make the right decision.

How do I reserve a place on a course?

It's simple to reserve a place on any of our courses:

1. Simply pick up the phone and call us on 0191 240 50 60 and speak to one of our helpful advisors, in just 15 minutes we'll help to identify the right course for you, find your nearest centre and reserve you a place on the next available course.  We'll happily call you straight back to help save on your phone bill.

2. If you already know which course you want to do you can apply online.  Just find the course you want to enrol on in the "Forthcoming Courses" section and click on "Apply Now".  Enter your details and hit "Submit" and your place on your chosen course will be reserved.  One of our advisors will contact you by phone or email to confirm your place.

How long are the courses and how often will I need to attend?

The Level 1 courses are typically a minimum of 8 sessions in length.  These sessions are usually held over a period of 4 weeks so you would attend 2 days per week over the duration of the course.

The Level 2 courses are a minimum of 10 sessions.  These courses last 5 weeks with sessions also held twice a week.

Most of the sessions are over a full day with regular breaks.  We understand that you may have other commitments meaning you have to leave early for an appointment or to collect children from school.  We build plenty of time in at the end of each course for you to catch up if you miss anything.

How long will it take for my certificate to be delivered?

Once you have completed your course and your tutor has marked your work it will be checked internally before it is sent to the Edexcel, the Awarding Body e-achieve work with.  They will then process your work, print your certicate and send it to us before we post it on to you.  This process can take 6-8 weeks so don't worry if you don't received your certificate straight after the course completes.  If you require evidence that you completed the course before your official certificate arrives e-achieve can provide you with a temporary certificate.  

How many learners are on each course?

To make sure every individual gets the right level of support and attention there are usually no more than 15 learners on each course.  Places for each course fill up very quickly so make sure you book your place well in advance to avoid disappointment.

How much does a course with e-achieve cost?

If you live in the UK and are in receipt of state benefits you will usually be entitled to a FREE place on any of our courses! This includes access to all resources and certification.

How old do I need to be to enrol?

e-achieve offer a range of IT programmes and depending on which course you are interested in there may be a minimum age to enrol.  Most of our employability focused IT courses designed to help Job Seekers back into work are for those aged 19+.  There is no upper age limit.  If you're unsure whether you're eligible or not please contact us on 0191 240 50 60.

How will my work be marked?

The work you produce on your course will be marked by your tutor at the end of each session.  You will have the chance to correct any mistakes before it is submitted to the Awarding Body.         

How will this course help get me back into employment?

92% of all jobs in the UK now require IT User Skills* so if you don't have any IT skills or they need brushing up there's a good chance you're missing out on employment opportunities as a result.  As most vacancies are now advertised on job search websites such as Monster, employers demand CVs to be sent to them by email and that they are created using Word Processing software it's essential to have the IT skills to find employment as well as in your new job.

* e-skills UK, 2011


What do I need to bring with me?

In short, nothing!  We provide the all equipment, resources, and stationery!  If you have your own lap top computer and would prefer to learn using this then you can bring this with you and use it instead of the equipment we provide.  Please let us know beforehand if you would like to do this as we may need to check you have the right software and virus protection.

What happens if I find employment before I complete the course?

If you manage to secure employment before your course completes you are still entitled to finish the course and gain the iTQ certificate.  If you expect to start your new job before the course comes to an end please speak with your tutor who can make suitable arrangements for you to complete any outstanding work.  If you have access to a computer at home you may be able to complete any remaining tasks through distance learning.  If you are working part time and your new job does not clash with the courses sessions you can continue on the course until you complete.  If you gain temporary work you can re-join a later course to complete your learning once your contract ends.

What if there are other units I want to learn that aren't taught?

The iTQ courses we offer cover the key areas of IT that most employers in the UK want to see candidates showing knowledge of.  There are over 80 units to choose from in total and whilst we can't cover them all we will strive to tailor a course to your needs if there are specific modules you would like to focus on.


When do the courses run?

e-achieve offer courses that start all year round across the North East so you usually won't have to wait longer than a few weeks before you can start.  Most of the courses run during the daytime throughout the week. Check the "Forthcoming Courses" section on the website for the specific days courses in your area run.  


Where can I learn?

e-achieve have over 40 centres throughout the North East so there's probably a course not far from your front door.  Check the "Find your nearest centre" page to see which courses still have places left in your area.  You can enrol online by clicking on the "Apply Now" button in the top right hand corner of the home page or call one of our helpful advisors on 0191 240 50 60.  You can also email and you will receive a reply within one working day.

Where is the iTQ Certificate recognised?

The iTQ Certicate is now the benchmark for IT across the UK and most of Europe.  The qualification has replaced certiificates like CLAiT and ECDL as the most well recognised IT qualification for employers nationwide. 


Who is eligible to enrol?

e-achieve offer a range of funded courses and you may be eligible for some programmes but not others.  To enrol on the iTQ Level 1 and Level 2 courses you may need to be in receipt of state benefits.  Please contact us by phone or email detailing the course you are interested in and your circumstances and one of our advisors will advise on whether you are eligilbe or not to qualify for the funding. 

Who is the qualification accredited by?

All e-achieve courses are accredited by Edexcel, one of the leading Awarding Bodies in the UK.  This means that your certificate features one of the most well respected names in the Education Industry which further enhances the credibility of your qualification. 

Who will I need to notify if I decide to enrol?

If you are a Job Seeker enrolling on our iTQ Level 1 or Level 2 course you should notify your advisor at your local Job Centre.  They will note this down as it demonstrates your efforts to develop your skills to improve your chances of getting back into employment. 

Learners have gained an IT qualification with